Cancellation before shipment:


Order once placed can only be cancelled within 4 hours from the placing the order, you can write to bookstall@ramanaguru.org. In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.


Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.


To be eligible for a return, your item must have been physically damaged during transit (or) missing pages. It must also be in the original packaging. To complete your return, please send your Order invoice and a photograph of the damaged product to the above email address. If necessary, we might request you to return back the product to us.


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.


Sale items (if applicable)


Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email as indicated above.

Shipping


To return your product, you should mail your product to:
Sri Ramana Ashram, Tiruvannamalai 606603.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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